Privacy policy

Citewell processes the data you and your respondents give us only to provide the service. We do not sell personal data and do not use third-party advertising trackers.

What we store

Account data (name, email, hashed password), workspace content you create, usage records for billing limits, and security logs (IP address, user agent) for abuse prevention.

Your controls

Workspace owners can export all workspace data as JSON and permanently delete a workspace or account at any time from Settings → Your data. Deletion removes the data from our primary database immediately.

Third-party AI

AI features run only when a workspace adds its own provider API key. Content you submit to an AI feature is sent to that provider under your agreement with them. API keys are encrypted at rest.

Website visitors

Chat conversations and support requests sent through a workspace's widget belong to that workspace, which acts as the data controller; we process them on its behalf. Visitors give an email address only when they ask to talk to a person. We do not store visitors' IP addresses with conversations. If the workspace connected its own AI key, the visitor's question and the matching help passages are sent to that AI provider.

Contact

Privacy requests: contact support or support@citewell.invalid.